Technical Account Manager (TAM)

With MySQL Enterprise Platinum you have the option of adding a Technical Account Manager to be your eyes, ears, and voice within MySQL. Your Technical Account Manager (TAM) proactively ensures you get the most out of MySQL Support Services. The TAM services include the following:

• Single Point of Contact to MySQL
• Trusted Relationship for Success
• Proactive Customer and Case Management
• Weekly Status Calls with Customer
• Quarterly Onsite Customer Visits
• Scheduled Customer Environment and Performance Review

Single Point of Contact to MySQL

Your Technical Account Manager is your go-to resource for any support issues. TAMs are highly skilled professionals that help ensure that your issues get resolved quickly by proactively facilitating support services and escalating your resolution requests when needed. By working closely with your team, you will develop a personalized support relationship with MySQL.

Trusted Relationship for Ensure Success

The TAM builds a relationship with your team and a detailed understanding of your IT infrastructure and IT priorities. This relationship and continuity builds up trust and knowledge that helps the TAM anticipate your IT requirements and ensure your needs are met.

Proactive Customer and Case Management

The TAM works in partnership with your team to manage open incidents and help identify and address issues proactively, which can reduce the risk of downtime and interruption of your business critical systems. The TAM will keep you abreast of upcoming product developments as they relate to your specific needs, and recommends appropriate updates and upgrades.

Weekly Status Call

The TAM will schedule, manage, and execute weekly status calls with your team. The agenda is flexible and tailored to your needs. This enables the TAM to proactively manage your support resource requirements and manage known incidents.

Quarterly Onsite Visits

The TAM, will schedule a quarterly on-site visit to gain a unique understanding of your environment. The agenda is flexible and tailored to your needs and can include strategic advice and technology recommendations based on MySQL own experience.

Annual Performance Reviews

The TAM will schedule an annual on-site visit to review the customer's database environment in order to suggest any improvements, updates, upgrades and/or performance enhancements that would be beneficial to the customer. The TAM may bring additional MySQL resources, with the approval of the customer, to help facilitate and optimize the review session. The review will be delivered in verbal format during the engagement, and will be followed by a written summary report with any proposed actions and suggestions.